+7 (495) 790-03-19

We help companies

To build effective system of clients' attraction and retention, corresponding to your targets

We are not ordinary implementators - we are experts, who understand the way your business functions

Lines of business

Our main specialisations — customer relationship management and contact centers.
However, our specialists' experience and professional skills allow us to implement financial, logistics, human rosources and other programm solutions.

Besides that:

  • Business consulting (world's best-practices' adoptation with account of russian's market specific)
  • Implementation of effective multimedia contact-centers 
  • Implementation of outbound-marketing campaigns (smart automated outbound call)
  • Implementation of CRM-system, based on Oracle Siebel CRM
  • Integration of all kinds of corporate applications
  • Customer Relationship Management

    Effective solutions for your business, based on Oracle Siebel CRM platform

  • Contact Centers

    Building contact centers, based on Genesys platform

  • Data Warehouses

    Building Data Warehouses as basement of corporate reporting

  • Data Mining

    Analysis of large quantities of data to extract previously unknown patterns

  • Integration

    Arrangement of data flows and business processes' integration

  • Hardware

    Server hardware supply, installation and setup

Among our clients

  • Bank "Trust"

    Ensuring the stability of Oracle Siebel CRM. Integration with Genesys contact center

    Details…

  • Bank "Tinkoff Credit Systems"

    Prime contractor in Oracle Siebel CRM development

    Details…

  • Nissan Motors Rus

    Implementation and support of Oracle Siebel CRM

    Details…

  • InterProgressBank

    Implementation of Genesys contact-center
    Implementation of IVR

    Details…

  • Multicard

    Genesys contact-center implementation

    Details…

  • Renaissance Insurance

    Development and stabilization of Oracle Siebel CRM
    Implementation of Oracle SOA Suite and OSB

    Details…

  • RusCollector

    Implementation of Genesys Multimedia Contact Center

    Details…

  • Sogaz

    Oracle Siebel CRM development
    Integration with contact-center

    Details…

  • UniCredit Bank

    Stabilization of software and hardware complex

    Details…

How do we do?
How we work

Bank "Trust"

CTI integration of Oracle Siebel CRM and Genesys contact center
Performance increase and optimization of Oracle Siebel CRM
Gateway development to external processing system (Air PIN project)
Development of administration and monitoring system for contact center

Bank "Tinkoff Credit Systems"

Integration with legacy systems
Marketing, Sales and Service functionality development
Increase performance of CRM complex and architecture working-out

Nissan Motors Rus

Implementation of eAutomotive functionality, based on Oracle Siebel CRM
Implementation of Marketing functionality, based on Oracle Siebel CRM
Integration with company's web-sites
Providing clients' data quality

InterProgressBank

Within the scope of the project a number of targets were acheived:
Implementation of Genesys contact-center
Implementation of IVR
Integration with bank's telephone network
Front-system for gathering statistics and dialog structurig work-out
Increase contact-center's resources manageability
Technical support, according to SLA

Multicard

Implementation of Genesys contact-center
Development and implementation of gateway to processing systems for PIN-codes assignment
Integration of prcessing system's APM with operator's APM
Increase contact-center's fail-safety
Implementation of IVR and calls' segmentation and prioritization
24x7 technical support

Renaissance Insurance

Prime contractor in implementing Oracle SOA Suite and OSB
Oracle Siebel CRM development
Stabilization of Oracle Siebel CRM
Prime contractor in technical support and maintenance

RusCollector

Implementation of Genesys Multimedia Contact Center
Development of administration and monitoring system for contact center
Technical support according to SLA

Sogaz

Underwriting functionality implementation
Implementation of Outbound Campaign Management
Implementation of CTI integration for Oracle Siebel CRM and Genesys
Implementation of Marketing Lead Management functionality

UniCredit Bank

Oracle Siebel CRM optimization and stabilization
Audit and reccomendations on Oracle Siebel CRM monitoring
Technical support, according to SLA terms